Disruptive Innovation

A disruptive innovation we would include into this business process is turning all the paper products into an online system. An example of this would be when new patients come in and they fill out paperwork about their health history. In the offices, instead of filling out paperwork they should be given an iPad to fill out their paperwork instead. Once hitting submit, their information should go straight to the chart system that they use, so that someone doesn’t have to sit and type all the information in so when the doctors go in the information about that patient is already in when the doctor arrives into the room, therefore saving time. I think that this goes hand in hand with having someone in-house to specifically focus on the IT speed of things (Kroenke, 2015, pp. 297). I’m not sure whether they currently have someone in house or not but it may be important just to have someone on staff looking directly at those numbers. It was also mentioned during out communication that there are internet outages. I think that this in-house IT person could figure out specifically how to keep the internet up and running more often so that there aren’t these outages where they cannot use the computer system, because it is vital to the office running. So our big disruptive innovation would be to add iPad’s or some other type of computer into the actual way to do “paperwork”. We were told that there are lots of things still being filled out on paper so we feel that doing away with the paperwork all together could make the office more productive and sustainable. With being in a city such as Pittsburgh a lot of businesses are trying to figure out to become more sustainable because so many businesses are already sustainable.

 photo from optometry times

If you click the clink below it also includes the photo we chose. It shows patients sitting in the waiting room using the iPads to fill out their information.

http://optometrytimes.modernmedicine.com/optometrytimes/news/ipads-optometry-office?page=full I chose to include this link because it is an example of an optometry office that uses the iPads in their office to help their transition with going paperless. I thought it was very appropriate for our topic of iPads to go paperless. They did this in 2015, so I think in 2017 it is very reasonable to consider this now that so many other places have done this.

References

Kroenke, D. M. (2015). MIS essentials. New York, NY: Pearson Education.